Returns Policy
Returns Policy
If you decide that you do not want any item for whatever reason, which we have delivered, provided that it is returned to us in its original and unused condition (including its original packaging) and despatch note within 7 days of delivery, we will exchange it or offer a refund. Non-defective goods returned will incur a 20% restock charge. A refund is not available on goods specially ordered such as personalised or colour coded items. To arrange the return of any goods please contact our customer services on 01530 410600 and request an RMA (return materials authorisation) number. It is your responsibility to dispatch the non-defective goods back to the seller before a refund can be given. We will refund your payment within thirty days from receipt of goods back to us.
This guarantee is in addition to and does not affect your statutory rights.
If you purchase a product from us that is/are found to be faulty we will supply a replacement, arrange for a repair or give you a refund of the purchase price. To arrange the return of the defective goods please contact our customer services on 01530 410600 and request an RMA (return materials authorisation) number. Once an RMA number has been issued our parcel carrier will arrange to collect the goods from you. Upon receipt of the product we will examine it or we may have to return it to the manufacturer for examination. We aim to despatch a replacement product, arrange a repair or refund your money within 14 days.
Products are supplied with manufacturer’s standard warranties, details of which are available on request. Misuse or the incorrect fitting of parts by customers will render such warranty/guarantee null and void.
